Privacy policy

1. Privacy Policy
The term "Personal Data" used in this Privacy Policy refers to information such as your name, date of birth, e-mail, correspondence address, or phone number that can be used to identify you. In principle, we will only process Personal Data as set forth in this Privacy Policy. However, we reserve the right to perform further processing to the extent permitted or required by law or in support of a legal or criminal investigation.
The following sections explain how and when we will collect Personal Information from you.

2. Purpose of Personal Data
For most of our services, no form of registration is required, which allows you to visit our site without telling us who you are. For some services, however, you may need to provide us with Personal Information. In such a case, if you choose not to provide the Personal Data you request, you will not be able to access certain parts of the site and we will not be able to respond to your inquiry.
We may collect and use Personal Data to provide you with products or services, invoice the products and services you want, offer products and services that we believe may be of interest to you, or to communicate with you with a different purpose, as evidenced by the circumstances, or for which we inform you when collecting Your Personal Information.

3. Non-disclosure of Personal Data
We will not sell, share or otherwise transfer your Personal Information to third parties except as provided in this Privacy Policy. We may disclose your Personal Information to other Affiliates of Novartis worldwide who agree to treat them under this Privacy Policy. It is also possible to transfer Personal Data to third parties acting on our behalf for further processing according to the purpose (s) for which they were originally collected or to be otherwise legally processed, such as such as service delivery, evaluation of the usefulness of this website, marketing, data management or technical support. These third parties have agreed with us to use Personal Data only for the agreed purpose and not to sell your Personal Information to third parties, or to disclose it to third parties except as permitted by law, our permission or the terms of this Policy for privacy.
It is also possible that personal data collected by you will be passed on to a third party in the event that the commercial activity of this site or part thereof and the related customer data are sold, assigned or transferred, in which case we will require the buyer, assignee, or transferee treat the Personal Data pursuant to this Privacy Policy. In addition, Personal Data may be disclosed to a third party if we are required to do so under applicable law, court order or governmental act or if disclosure is otherwise necessary in support of a criminal or other legal inquiry or proceeding in the country or abroad.

4. Right of access, correction and objection
For each Personal Data processing we take reasonable steps to ensure that your Personal Information is accurate and up to date for the purposes for which it is collected. If processing is not reasonably necessary for a legitimate business purpose as described in this policy or our lawfulness, we will give you the opportunity to object to the processing of your Personal Information. In the case of electronic direct marketing we will offer you a way to choose an option not to get marketing materials or a way to choose a receipt option if required by law. If you would like to contact us regarding our use of your Personal Data or to object to the processing of your Personal Information, please email us at [email protected]. In the message to us, provide the name of the website where you provided the information, as well as the specific information you would like us to correct, update or delete, along with a proper identification of your identity. Requests for the deletion of personal data will be subject to all applicable legal and ethical obligations imposed on us to communicate or to file or store documents.

5. Security and confidentiality
To ensure the privacy and confidentiality of Personal Data we collect online, we use data networks protected, inter alia, by a password and a firewall meeting industry standards. When handling your Personal Information, we take measures to protect information from loss, misuse, unauthorized access, disclosure, alteration or destruction.

6. Cookies and internet tags
We may collect and process information about your visits to this website, such as the pages you visit, the website you come from, and some of the searches you make. We use this information to improve the content of the site and to collect aggregate statistics for those using our site for internal marketing purposes. In this process, we may install cookies that collect information about the domain name of the user, your ISP, your operating system, and the date and time of access. A cookie is a small information item that is sent to your browser and stored on your computer's hard drive. Cookies do not harm your computer. You can set your browser to notify you when you receive a cookie that will allow you to decide if you want to accept it or not. If you do not want to install cookies, please email us at: [email protected]. However, we would like to inform you that if you do not accept cookies, you will not be able to use the full functionality of your browser software. It is also possible to receive outsourced services that assist us in collecting and processing the information described in this section.
Sometimes it is possible to use internet tags (also known as "action tags", "single-pixel GIFs", "clear GIFs", "invisible GIFs" and "1-by-1 GIFs") and cookies on this site implement them through a third person - an advertising partner or web analyst partner who is located and stores the relevant information (including your IP address) in another country. These tags / cookies are placed both in online ads that lead users to this site as well as on various pages on this site. We use this technology to measure visitors' responsiveness to our sites and the effectiveness of our advertising campaigns (including how many times a page has been opened and what information has been viewed) and to evaluate your use of this website. Using these tags / cookies, the third party partner or web analytics partner can collect data about visitors to our and other sites, report us about the activity of the website and provide other services related to the use of the website and Internet. These partners may provide the information gathered to others if they have such a legal requirement or if they engage other persons to process information on their behalf. If you want more information about web tags and cookies related to online advertising, or turn off third-party collection of this information, visit the Network Advertising Initiative website:

7. Google Analytics
We use the "Google Analytics" service to rationalize our portfolio of websites by: (a) optimizing traffic to and between corporate websites; and (b) integrating and optimizing web pages, if applicable. "Google Analytics" is a service offered by the Google Inc. corporation, which provides detailed statistics on the traffic of a website and traffic sources and the conversion and sales metrics. "Google Analytics" uses cookies stored on your computer to analyze how users use our website.
The cookie-generated information about your use of our website, including your IP address, will be anonymized by using the appropriate settings (the _anonymizelp () function or equivalent) and transmitted to Google servers in the United States. For more information on how to bring an IP into an anonymous form, see
Google will use, on our behalf, the cookie-generated information to evaluate the use of our website, to generate activity reports on the website by providing us with these analytical reports.
Google may transfer this information to third parties in the event of a legal obligation or if a third party processes data on Google's behalf. In no event will Google combine or associate your IP address with any other data stored by Google.
You can disable or stop installing and storing cookies through your browser settings by downloading and installing the free Opt-out Browser Add-on software available at = en. We inform you that in this case you will not be able to use all the features of our website.
By using our website you agree to process any personal data that Google will collect for you in the manner or for the purposes outlined above.

8. Links to other sites
This privacy policy applies only to this website, but not to third-party websites. We may post links to other websites that we think may be of interest to our visitors. Our goal is to ensure that these websites are of the highest standard. However, due to the nature of the Internet, we can not guarantee the privacy standards of websites we link to or be responsible for the content of other sites other than this site, and this Privacy Policy is not intended to apply to anyone to link a site that is not owned by Novartis.

9. Contact us
If you have any questions or complaints about compliance with this Privacy Policy on our behalf or if you would like to make recommendations or comments on improving our Privacy Policy, please email us at [email protected].